Account & Data Deletion
You can ask VerifyU to delete your account, or to delete particular information from it. Here is exactly how to make that request and what happens next — no app install required.
Three things to include
Send one email with all three and we can act on it without a chain of follow-up questions.
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01
Identify your account
Write to us from the email address registered on your VerifyU account and include your registered mobile number in the message. That number is how your profile is identified, so a request without it takes longer to match.
- Send it from your registered email address.
- Include the registered mobile number, with country code.
- Use one message per account — do not combine requests for several people.
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02
Say what you want deleted
Be specific about the scope. Deleting the whole account removes your VerifyU profile and you will no longer be able to use the app with it: face verification, emergency contacts, medical information and rewards all go with it, and any VerifyU Coins are lost.
- Whole account — your profile is closed and the app can no longer be used with it.
- Particular information only — for example a medical note, a dependant’s details or an emergency contact.
- If you only want to correct something, ask for a correction instead of a deletion.
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03
Verification and retention
The team will confirm that the request genuinely comes from the registered user before acting on it, and will tell you what that involves. Some information may be retained where it is required for legal or regulatory reasons, as described in the privacy policy; the rest is deleted or anonymised.
- Expect a verification step — we will explain what is needed when we reply.
- Some records may be retained where the law requires it.
- Once an account is deleted, it cannot be restored.
Send your deletion request
This opens your email app with the subject and a template already filled in. Complete the blanks before sending.
Subject: VerifyU account or data deletion request Registered mobile number: Registered email: Request: delete my account / delete specific data: If specific data, what should be deleted: Reason (optional): I confirm this request is made by me, the registered VerifyU user.
Whether deletion can be started from inside the app is being confirmed Owner verification — so this page describes the email route, which works on any device and does not depend on your app version.
Three things worth knowing
Deletion is final, it does not stop a subscription, and some things should never go in the request.
Cancel a paid subscription separately
Premium is billed by Apple or Google. Deleting your account does not cancel it — cancel with the store first, or it keeps renewing. Subscription & billing
Never include secrets
Do not put OTPs, passwords, payment PINs, card numbers or full medical records in your request. We never need them, and email is not the place for them.
What we do with the request
We confirm it is really you, action the deletion, and keep only what the law requires us to keep, as set out in the Privacy Policy.
How quickly a deletion request is acknowledged and completed Owner verification — we would rather publish nothing than publish a timeline the team has not committed to.
Deleting your VerifyU account removes the emergency information and contacts a helper could otherwise have reached. If the profile is for a parent or a dependant, consider updating it instead.
Changed your mind?
Your profile only helps if it exists. Keep it current instead.